Refund Policy

1. Digital products, no refunds

Conduit Plugins sells digital goods — plugin license keys and downloadable software. These products are delivered electronically and irrevocably the moment your payment is confirmed. By completing a purchase, you acknowledge and agree that you receive immediate access to the product and that all sales are final. We do not provide refunds simply because of a change of mind, accidental purchase, lack of use, or because a plugin did not match your expectations.

2. Before you buy

Because purchases are non-refundable, please review each product's description, features, version, and compatibility carefully before checking out. If you are unsure whether a plugin fits your server, contact us first — we are happy to answer questions through our contact page before you purchase.

3. Limited exceptions

We will review refund requests, at our sole discretion, in the following limited circumstances:

• Duplicate charges: you were billed more than once for the same order due to a processing error.
• Fraudulent or unauthorized charges: a purchase was made on your payment method without your authorization.
• Non-delivery: you never received a working license key and we are unable to deliver one after you contact us.
• Materially broken product: a plugin is fundamentally non-functional and we are unable to provide a fix or working replacement within a reasonable time.

Where required by applicable consumer-protection law, nothing in this policy limits any statutory rights you may have.

4. How to request a review

To request a refund under one of the exceptions above, contact us within 14 days of your purchase and include your order email, the product name, and a description of the issue. Reach us through our contact page. Approved refunds are issued to the original payment method and may take several business days to appear.

5. Chargebacks

Please contact us before initiating a chargeback. Filing a chargeback or payment dispute without first allowing us to resolve the issue may result in revocation of issued licenses and suspension of your account.